CUSTOMER SUCCESS MANAGEMENT
Head of Section, Customer Success Management
Job Description
- Lead customer management initiatives focused on customer satisfaction, retention, and myAFC membership.
- Analyse customer data and database conditions to identify gaps and improvement opportunities.
- Establish key performance indicators (KPIs) to measure customer satisfaction, retention, and repeat purchases.
- Develop and implement strategies to improve customer retention and repeat purchases.
- Drive My Aafiyat membership engagement and activity to strengthen long-term customer relationships.
- Improve customer database quality to support effective customer management and data-driven decisions.
Requirements
- Experience in CRM, customer retention, or customer management.
- Ability to analyse customer data.
- Experience managing membership programmes.